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Terms & Conditions

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.

Errors on our Website

We go to great lengths to make sure the information provided on our website is up to date. However in rare occasions some of the information may contain incomplete data or typographical errors. Such errors are unintentional and we apologise if such errors occur in prices, item availability or item descriptions. We will endeavour to make the necessary adjustments as soon as we find out.

Where errors have been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue at the actual price as we will not be under obligation to sell at the erroneous price.

Website Information Change

We also reserve the right to make price adjustments and changes to product information when deemed necessary to do so without prior notice to our customers however we will always endeavour to make sure such changes are made at the most appropriate time possible.

Access to our Website

Due to circumstances beyond our control we cannot guarantee continuous or uninterrupted and error free access to our website. In very rare occasions access may also be interrupted in order to carry out emergency fixes to the website or our servers. We shall not be responsible or liable for damages or losses that may occur due to interrupted use of our website.

Promotional Codes

Promotional codes will only been redeemable when an order is placed. Promotional codes will and cannot be applied after an order is placed. If you run into difficulties when applying an order please ensure you contact one of our customer service representative via our instant chat service.

Payment Issues

If any problem occurs with your payment made via credit or debit card or other payment methods after your order has been confirmed and before despatch, we will not be under any obligation to despatch or complete your order.

Additionally if we are unable to process your order due to an error on our website or due to other unforeseen technical difficulties, we will not be obliged to complete your order and we will not be responsible for any loss that may result from this.

In line with our policy to protect against fraudulent use of credit and debit cards and other means of payment, we will conduct a security check using your details (in line with our Privacy Policy). We may also contact your via telephone before your order is processed and despatched.

Delivery & Availability

We will aim to deliver product(s) to your preferred delivery address within the time set out in our shipping times. We reserve the right to amend our delivery charges at any time without prior notice. Further details on shipping times can be viewed on the shipping page of our website.

Cancellations

Order cancellations will be allowed if done within 7 working days after the receipt of goods for a full refund excluding delivery charges where delivery charges have been applied. You can do this by following the online refund policy. Refunds will only be made where goods are received back in a sellable condition. Where this is not the case, refunds will be refused.

You can cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods for a full refund (including any delivery charges if applicable) by following our online refund policy. We are unable to provide a refund of the delivery charges where only part of your order is being cancelled. online refund policy.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

Damaged Or Defective Product(s)

i.         Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products. In connection with the circumstances in which the Product(s) are supplied by us, the warranties implied by law are that the Products comply with the descriptions provided by us, are fit for purpose and are of satisfactory quality.

ii.         You should inspect the Product(s) when you receive them for defects or damage. Please try on any footwear you have received from us indoors with socks. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If you find a defect or damage and you are not happy with your purchase you must tell us as soon as possible and we will ask you to return the Product(s) to our Customer Service Centre.

iii.         If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid either when ordering the Product (if you are being given a refund) or returning the item to us, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please contact us and we will replace the item at no extra charge to you where this is reasonably practicable.

iv.         If the Product(s) are found to have been damaged after delivery to you, we will contact you to let you know and discuss this with you. It is your responsibility to arrange collection of any unauthorised returns from our premises, for example Products which have been returned because they were defective but which are subsequently found not to be defective; accordingly we reserve the right to return these Products to you at your cost. We will be unable to refund any delivery charges you paid either when ordering the Product or returning the item to us.