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FAQ

General

 

What are benefits of signing up to Newsletter on the Homepage or at Checkout?

1. You get special promotions and discounts available only to those who have signed up.

2. You get to know about and have the chance to buy Newest products before others.

 

Orders

 

Can I cancel my order?

Yes you can if you call our customer service team within a few hours of placing your order. Please ensure you call us as soon as possible as orders are prepared and despatched shortly after they are received.

Can I amend my order?

Yes you can amend your order by contacting our customer service team on 07059710000.

Can I place my order by phone?

Yes you can place your order over the phone by contacting our customer service team on 07059710000. To speed up the process please kindly check the details tab on the product page and note down the product/style ids of the products you want to order.

Deliveries & Collection

Do you deliver outside Lagos?

Yes we deliver through our delivery partners BBFL DELIVERIES,  KOS DELIVERIES, AND ACE DELIVERIES..

Is delivery free outside Lagos?

Yes delivery is free to all the locations we cover as long as your order total meets the criteria for free delivery. Please check our delivery information for more details.

Can I track my order?

You will be able to track your order by sending a text with the message Track followed by your order number to us on 07059710000 and we will send you a message with the exact location of your order.

 

How long does delivery take?

Deliveries take 1-4 working days depending on your location however we can guarantee your order will be despatched on the same it is received if received before 3pm.

How will my package be delivered?

A BestBuyforless (BBFL) despatcher or our delivery parner ACE will deliver to your door.

When will I receive confirmation that my order was successful?

You will receive a mail from our customer service team as soon as your order is confirmed

When will I receive confirmation that my order is on its way to me?

You will receive a mail from our customer service team as soon as your order is despatched.

Can I pickup my orders?

Yes. You can pick-up your oders in our office in Ikorodu Lagos.

 

What if I’m not around when the delivery is attempted?

We will send you a mail on the day of delivery and a text message a few hours before delivery to confirm if you're available to receive your order.

 

Returns

You can return items within 7 days of delivery but please ensure they are in the same condition they were delivered to you with all tags intact, please note worn products are non-returnable. A refund will only be given after products are received and inspected by BESTBUYFORLESS. 

To return please call us on 07059710000 to speak to a member of the customer services team who will arrange a collection from you.

Please when you call give your order number to the customer services representative you speak to.

Also ensure you fill the returns form sent to you in your package, indicating reason for return and all required details including the option of exchange or refund. Please note delivery charge will not be refunded where this has been paid.

 

 

Payment & Security

What payment types do you accept?

Cash on delivery or Card payment on delivery using our POS machines

Payment online using your Debit/Credit Card

Payment by bank transfer

Can I pay on delivery?

You can pay cash if you are in areas covered by our COD policy and have the exact amount however we would prefer if you pay using your Visa, Mastercard or Verve on delivery using the Point of Sales machine carried by a BBFL dispatcher.

Can I pay with my card?

Yes

A BBFL dispatcher will come with a Point of Sales Machine which will be used to process your card as soon as you enter your 16 digit card number and when requested enter the 3 digit code at the back of your card.

If paying online

Please enter your 16 digit card number and when requested enter the 3 digit code at the back of your card at checkout.

Is it safe to pay with my debit card?

Yes we can guarantee that your card details will only be used for your transaction and all payments are processed through Gurantee Trust Bank payment system using the highest level of online security available.

Cash On Delivery (COD) Policy

For now we accept cash on delivery in all States.

 

Wholesale & Bulk Purchase

For wholesale purchase of products from us please speak to someone in our customer services team on 07059710000.